Interactive Tax Assistant 101


The Internal Revenue Service (IRS) budget has been cut by $2.5 billion from 2010 to 2018, and it now has 22,000 fewer employees than it did in 2010, making IRS customer service challenging, to say the least. The IRS subjected 8.8 million taxpayers to “courtesy disconnects” through the 2015 tax-filing season that ended in mid-2016. “Courtesy disconnects” are a euphemism for hanging up on taxpayers after a prolonged hold time. In the previous tax year, there were “only” 544,000 courtesy disconnects.

Even if a taxpayer managed to get through, he or she wasted lots of precious time just waiting to speak to an IRS representative. The average wait time was 23 minutes in 2015, up from fourteen in 2014. According to a report from the office of the National Taxpayer Advocate, the IRS level of service during the first week of this year’s tax filing season dropped by at least 56 percent compared to last year, and the average wait times were 17 minutes on the Accounts Management lines…

Student Grants Help – Avoid Student loans through grant money.